To track your support requests
- Click your profile icon on the upper-right side of any page, and then click My activities.
By default, the page displays all requests that are open or are awaiting your reply.Note: An open request is a ticket that's been assigned to an agent who is working to resolve it. A request awaiting your reply is a ticket that's been assigned to an agent, but the agent is waiting for more information before resolving the ticket.
- To see details about a request, click the request title.
- To see a filtered view of all your requests, enter a search term in the Filter Requests box or select a request status from the Status menu.