To withdraw a submitted request
You can withdraw a request by marking it as solved. You can also reopen a solved request by creating a follow-up ticket.
Note: The request must be assigned to an agent before you can mark it as solved.
To mark a request as solved
- Click your profile icon on the upper-right side of any page, and then click My activities.
- Click the title of an open request to open it.
- Select the option on the lower side of the request to mark it as solved.
- Enter any comment you want in the reply and click Add Reply.